Refund and Returns Policy

Returns

• You have 30 days from the date of delivery to return an item.
• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
• Certain items, such as perishable goods, personalized products, and health & hygiene items, are non-returnable.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original payment method within 5-7 business days.
• Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is defective or incorrect.

Exchanges

• We only replace items if they are defective or damaged upon arrival.
• If you need an exchange, please contact our support team at info@desicart.com.

Return Process

1. Contact our customer service team at info@desicart.com with your order number and reason for return.
2. We will provide you with a return authorization and instructions.
3. Ship your item back to the provided address.
4. Once received, we will process your return and notify you of the refund or exchange status.